LEVEL 3 MODULES
SUPPORTING AND ENGAGING WITH DIFFERENT PARTS OF
ORGANISATION AND INTERACT WITH INTERNAL OR
Business administrators have a highly transferable set of
knowledge, skills and behaviours that can be applied in
all sectors. This includes small and large businesses alike.
The role may involve working independently or as part
of a team and will involve developing, implementing,
maintaining and improving administrative services.
The responsibilities of the role are to support and engage
with different parts of the organisation and interact with
internal or external customers.
With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required, allow the apprentice to develop a wide range of skills.
The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude.
Grey Seal support Business Administgratos to have the knowledge, skills and behaviours to deliver on their responsibilities and personally develop within their role.
They will learn new ideas, theories and methods as well as consolidating existing knowledge and experience.
Having this knowledge and with the support of their Trainer
they will have the confidence to put new knowledge into practice.
The course will help develop strong IT skills and knowledge of a range of popular software. In addition, skills will be developed in project management, continuous business improvements as well as self development
Level 3 Standard
Understands Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Record and document production
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Understands organisational purpose, activities, aims, values, vision for the future, resources and the way that the political/economic environment affects the organisation.
Value of their skills
Knows organisational structure and demonstrates understanding of how their work benefits the organisation. Knows how they fit within their team and recognises how their skills can help them to progress their career
Has a practical knowledge of managing stakeholders and their differing relationships to an organisation. This includes internal and external customers, clients and/or suppliers. Liaises with internal/external customers, suppliers or stakeholders from inside or outside the UK. Engages and fosters relationships with suppliers and partner organisations.
Understands laws and regulations that apply to their role including data protection, health & safety, compliance etc. Supports the company in applying the regulations.
Understands the organisation's internal policies and key business policies relating to sector.
Understands the applicability of business principles such as managing change, business finances and project management
Understands the organisation's processes, e.g. making payments or processing customer data. Is able to review processes autonomously and make suggestions for improvements. Applying a solutions-based approach to improve business processes and helping define procedures. Understands how to administer billing, process invoices and purchase orders.
External environment factors
Understands relevant external factors e.g. market forces, policy & regulatory changes, supply chain etc. and the wider business impact). Where necessary understands the international/global market in which the employing organisation is placed.
Planning and organisation
akes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Knowlege and Skills
COURSE DESIGN AND TRAINING DELIVERY
All Trainers are qualified subject specialists with strong experience within the sector. They will use
use a variety of training methods and resources that can include:
● Trainer led group training sessions / workshops face to face or online using video conferencing
● Individual training sessions face to face, telephone or video conferencing
● Resources – paper based, electronic and signposted external resources
● Online portfolio that can be accessed by learner and designated organisational contact
● Virtual learning environment
● Individualised approach
● Access to a Trainer through the portfolio, phone, text, email, IM
● Follow a personalised programme for Maths and English