A Facilities Services Operative is a broad description of someone who provides facilities services support to customers and FM departments.
What is Facilities Management?
Facilities Management involves providing a quality and cost effective maintenance and care service for a wide range of commercial and public buildings, such as hotels, hospitals, office and shopping complexes, arenas, educational or convention centres. Facilities Management makes sure that facilities such as security, catering and cleaning (referred to as 'soft services') and maintenance and building services (referred to as 'hard services') run smoothly, so that customers can run their businesses efficiently. The sector is also responsible for property and estates management, including energy management and environmental protection.
What is the eligibility criteria?
• Must not hold a qualification at the same level or higher in the sector that the Apprenticeship is in.
• Must commit to the minimum learning period, this can be anything from 372 days to 4 years.
• Must commit to 20% in work off the job training hours
• Must undertake Level 2 English and maths functional skills if unable to provide certificates of exemption.
• Must commit to completing the End Point Assessment (EPA) within three months of the learning period completion for all standards.
Who is this programme for?
This role could be found working in a range of environments e.g. in an office and/or on-site, for example, in residential developments and commercial properties, hospitals, schools or retail centres and industrial locations. Beyond their immediate team, Facilities Services Operatives (FSOs) liaise with colleagues in other departments (e.g. Finance, Procurement/Commercial) and collaborates with technical experts and other FM-related roles such as security personnel, cleaners, catering and front-of-house staff. This is an outward-facing role where liaison with customers is a key priority and forms a major part of the role.
An employee in this occupation will be responsible for fulfilling their duties in compliance with legislation and organisational policies and procedures. In their daily work, an employee in this occupation interacts with colleagues within the FM department and reports to the FM Supervisor.
FACILITIES SERVICES OPERATIVE
Level 2 Standard
FACILITIES SERVICES OPERATIVE
STANDARD AREA DESCRIPTIONS
