OPERATIONS DEPARTMENTAL MANAGER
LEVEL 5 MODULES
MANAGING TEAMS AND PROJECTS IN LINE WITH
AN ORGANISATIONAL STRATEGY
An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy.
They are accountable to a more senior manager or business owner.
Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.
Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.
Grey Seal support Managers to have the knowledge, skills and behaviours to deliver on their responsibilities and personally develop within their role.
They will learn new ideas, theories and methods as well as consolidating existing knowledge and experience.
Having this knowledge and with the support of their Trainer
they will have the confidence to put new knowledge into practice.
This course will enable experienced Managers to be highly
effective not just during the course but will give a solid basis
for future development whether this is further courses or
focused CPD as Managers will understand how to assess
themselves and construct their own development plan.
OPERATIONS / DEPARTMENTAL MANAGER
Level 5 Standard
Able to input into strategic planning and create plans in line with organisational objectives.
Support, manage and communicate change by identifying barriers and overcoming them. Demonstrate commercial awareness, and able to identify and shape new opportunities. Creation and delivery of operational plans, including setting KPIs, monitoring performance against plans. Producing reports, providing management information based on the collation, analysis and interpretation of data.
Plan, organise and manage resources to deliver required outcomes. Monitor progress, and identify risk and their mitigation. Able to use relevant project management tools..
Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach/recommendations accordingly.
Able to communicate organisational vision and goals and how these to apply to teams.
Support development through coaching and mentoring, and enable and support high performance working. Able to support the management of change within the organisation.
Able to manage talent and performance. Develop, build and motivate teams by identifying their strengths and enabling development within the workplace. Able to delegate and enable delivery though others.
Able to build trust, and use effective negotiation and influencing skills and manage conflict.
Able to identify and share good practice, and work collaboratively with others both inside and outside of the organisation. Use of specialist advice and support to deliver against plans.
Able to communicate effectively (verbal, non-verbal, written, digital) and be flexible in communication style. Able to chair meetings and present using a range of media. Use of active listening, and able to challenge and give constructive feedback.
Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs. Understand business development tools (eg SWOT), and approaches to continuous improvement. Understand operational business planning techniques, including how to manage resources, development of sales and marketing plans, setting targets and monitoring performance. Knowledge of management systems, processes and contingency planning. Understand how to initiate and manage change by identifying barriers and know how to overcome them. Understand data security and management, and the effective use of technology in an organisation.
Know how to set up and manage a project using relevant tools and techniques, and understand process management. Understand approaches to risk management
Understand business finance: how to manage budgets, and financial forecasting.
Understand different leadership styles, how to lead multiple and remote teams and manage team leaders. Know how to motivate and improve performance, supporting people using coaching and mentoring approaches. Understand organisational cultures and diversity and their impact on leading and managing change. Know how to delegate effectively.
Know how to manage multiple teams, and develop high performing teams. Understand performance management techniques, talent management models and how to recruit and develop people.
Understand approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking. Knowledge of collaborative working techniques to enable delivery through others and how to share best practice. Know how to manage conflict at all levels.
Understand interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital) and how to apply them appropriately.
COURSE DESIGN AND TRAINING DELIVERY
All Trainers are qualified subject specialists with strong experience within the sector. They will use
use a variety of training methods and resources that can include:
● Trainer led group training sessions / workshops face to face or online using video conferencing
● Individual training sessions face to face, telephone or video conferencing
● Resources – paper based, electronic and signposted external resources
● Online portfolio that can be accessed by learner and designated organisational contact
● Virtual learning environment
● Individualised approach
● Access to a Trainer through the portfolio, phone, text, email, IM
● Follow a personalised programme for Maths and English