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Supervisor Level 3 


Facilities Managers are in a variety of organisations. Specific job roles at this level may include:

Facilities Management Supervisors, Facilities Management Coordinators and Facilities Management Administrators.

Grey Seal support managers to have the knowledge, skills, and behaviors to deliver on their responsibilities and personally develop within their role. They will learn new
ideas, theories, and methods as well as consolidating existing knowledge and experience.
Having this knowledge and with the support of their trainer, they will have the confidence to put new knowledge into practice.
Facilities Management encompasses multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace.


Effective Facilities Management, combining resources and activities, is vital to the success of any organisation.

At a corporate level, it contributes to the delivery of strategic and operational objectives.

On a day-to-day level, effective Facilities Management provides a safe and efficient working environment, which is essential to the performance of any business – whatever its size and scope.


Within this fast-growing professional discipline, facilities managers have extensive responsibilities for providing, maintaining and developing myriad services.


This apprenticeship prepares an individual for managing a facilities management service, or a group of services, which can be labeled as:

‘hard’ (estate/building management)  or 

"soft" (catering/cleaning/administration/security).


All apprentices will be required to supervise others; to understand the contractual requirements and service delivery targets between their employing organisation and the client/customer in order to achieve service targets.


The apprentice will have to provide customer service skills and be proactive in finding solutions to problems.






Procure supplies for the facilities management service and maintain relationships with suppliers


Customer Service


Resolve customer service queries and issues in accordance with contractual requirements; monitor customer service issues in order to prevent re-occurrence


Problem Solving


Solve day to day problems to ensure the facilities management service meets its service targets and contractual requirements


Performance Management


Manage the day to day performance of staff and contribute to their development


Resource Management


Ensure that resources (materials and equipment) are used efficiently by ensuring correct use in accordance with manufacturer’s instructions


Personal Development


Take responsibility for own development of skills and knowledge

Facilities Management in Context


Facilities Management within the context of the employing organisation

Health and Safety


Management of Health and Safety in accordance with employing organisation and client/customer requirements for the facilities management


Developing Relationships


Developing relationships in the workplace with colleagues from own employing organisation and with employees of the customer/client to achieve service targets


Assessing Risk


Develop and implement risk assessment plans in accordance with the requirements for the facilities management service they are supervising




Organize and delegate day to day activities of staff to ensure that the facilities management service meets contractual requirements and service targets


Costs and Budgeting


Monitor the costs of the facilities management service to ensure the budget is not

Knowlege and Skills 


All Trainers are qualified subject specialists with strong experience within the sector. They will use

use a variety of training methods and resources that can include:

● Trainer led group training sessions / workshops face to face or online using video conferencing

● Individual training sessions face to face, telephone or video conferencing

● Resources – paper based, electronic and signposted external resources

● Online portfolio that can be accessed by learner and designated organisational contact

● Virtual learning environment

Individualised approach

● Access to a Trainer through the portfolio, phone, text, email, IM 

● Follow a personalised programme for Maths and English

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