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TEAM LEADER / SUPERVISOR
LEVEL 3 MODULES
SUPERVISE OPERATIONS AND PROJECTS WHILST
MANAGING AND DEVELOPING A TEAM
Team Leaders are often promoted into their role because
they were effective in a previous non-management role.
This course supports this move giving Team Leaders the
knowledge and skills to become effective managers.
Even if the individual has been in the role for some time the
course will develop additional skills to develop their team
and understand management responsibilities giving them
the confidence to tackle increased responsibility.
Team Leaders will typically provide direction, instructions
and guidance to ensure the achievement of set goals. They
are likely to be supporting, managing and and developing
team members. In addition responsibilities may include
managing projects, planning and monitoring workloads and
resources, delivering operational plans, resolving problems
and building relationships
Grey Seal support Team Leaders to have the knowledge, skills and behaviours to deliver on their responsibilities and personally develop within their role.
They will learn new ideas, theories and methods as well as consolidating existing knowledge and experience.
Having this knowledge and with the support of their Trainer
they will have the confidence to put new knowledge into practice.
This course will enable Team Leaders to be highly effective
not just during the course but will give a solid basis for
future development whether this is further courses or
focused CPD .
TEAM LEADER / SUPERVISOR
Level 3 Standard
Leading People
Able to communicate organisation strategy and team purpose, and adapt style to suit the audience. Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively
Managing People
Able to build a high-performing team by supporting and developing individuals, and motivating them to achieve. Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback.
Building Relationships
Building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts. Able to input to discussions and provide feedback (to team and more widely), and identify and share good practice across teams. Building relationships with customers and managing these effectively.
Communication
Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management. Use of active listening and provision of constructive feedback.
Operational Management
Able to communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes. Able to adapt to change, identifying challenges and solutions. Ability to organise, prioritise and allocate work, and effectively use resources. Able to collate and analyse data, and create reports.
Project Management
Able to organise, manage resources and risk, and monitor progress to deliver against the project plan. Ability to use relevant project management tools, and take corrective action to ensure successful project delivery.
Finance
Applying organisational governance and compliance requirements to ensure effective budget controls.
Leading People
Understand different leadership styles and the benefits of coaching to support people and improve performance. Understand organisational cultures, equality, diversity and inclusion.
Managing People
Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour.
Building Relationships
Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross team working to support delivery of organisational objectives.
Communication
Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns.
Operational Management
Understand how organisational strategy is developed. Know how to implement operational/team plans and manage resources and approaches to managing change within the team. Understand data management, and the use of different technologies in business
Project Management
Understand the project lifecycle and roles. Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools.
Finance
Understand organisational governance and compliance, and how to deliver Value for Money. Know how to monitor budgets to ensure efficiencies and that costs do not overrun.
COURSE DESIGN AND TRAINING DELIVERY
Knowlege
Skills
All Trainers are qualified subject specialists with strong experience within the sector. They will use
use a variety of training methods and resources that can include:
● Trainer led group training sessions / workshops face to face or online using video conferencing
● Individual training sessions face to face, telephone or video conferencing
● Resources – paper based, electronic and signposted external resources
● Online portfolio that can be accessed by learner and designated organisational contact
● Virtual learning environment
● Individualised approach
● Access to a Trainer through the portfolio, phone, text, email, IM
● Follow a personalised programme for Maths and English