01773 829 121

admin@greysealacademy.co.uk

Grey Seal Apprenticeships Training Recruitment Unit 3,

The Heritage Business Centre Derby Road, Belper. DE56 1SW

HOUSING/PROPERTY MANAGEMENT

LEVEL 3 MODULES

Creating and sustaining successful tenancies in the private and social rented housing sectors.

The housing/property management occupation is customer facing and primarily responsible for the creation and sustainment of successful tenancies in the private and social rented housing sectors. This work must comply with contractual, statutory and legal regulations and approved Codes of Practice.

The work is varied and often includes addressing complex people related matters (for example supporting people to live independently) as well as property related responsibilities.

The role incorporates a degree of lone working with minimum supervision whilst predominantly working within the wider organisation/team, communities and external partners

 

 

The housing/property management occupation is customer facing and primarily responsible for the creation and sustainment of successful tenancies in the private and social rented housing sectors.

 

This work must comply with contractual, statutory and legal regulations and approved Codes of Practice.

The work is varied and often includes addressing complex people related matters (for example supporting people to live independently) as well as property related responsibilities.

The role incorporates a degree of lone working with minimum supervision whilst predominantly working within the wider organisation / team, communities and external partners

HOUSING/PROPERTY MANAGEMENT

(RESIDENTIAL LETTINGS)

Level 3 Standard 

Customer Service

Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.

Communication

Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.

Collaborative working

Work collaboratively with colleagues and partners to achieve individual, team and business targets.

Respond to vulnerability

Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately

Information collection and sharing

Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.

Influencing and negotiating skills

Influence and negotiate with customers, partners and suppliers.

Self-management

Organise and plan their own work to ensure tasks are completed and deadlines met.

Problem solving

Use a problem solving and flexible approach in their day to day duties.gs.

Tools and equipment

Effective use of IT equipment and software, through administration and the appropriate use of work equipment

Decision making

Effective decision making in order to apply the businesses objectives and priorities.

Legislation and regulation

Understand the principles, practices and legislation relating to current landlord and tenant law for the letting, maintenance and termination of a variety of tenancy types, including but not limited to: shorthold, assured, secure, long leasehold and shared ownership.

Understand the principles, practices and legislation as it applies to governance, court proceedings, contracts, data protection, safeguarding and other relevant areas

Understand  legislation and regulations as they apply to housing standard

Organisation background Information

Understand the principles, priorities and values of the organisation they work for, including an awareness of the business plan,  the range of services available to clients and customers, , the roles and responsibilities of others and team targets and or Key Performance Indicators

Assets

Understand the social and physical context of estates /neighbourhoods and how to resolve defects, common problems, health and safety issues and repairs to dwellings.

Customers

Understand the diversity of the communities which the business serves.

Context

Understand the current and historical context of social/rented/affordable/private housing and the broader housing market.

Range of services

Have an appreciation of the range of applicable housing services for example repairs and maintenance, allocations, lettings, tenancy sustainment, financial and social inclusion, anti-social behaviour, care and supported housing, rents, service charges and portfolio accounts and community involvement.

Organisational policies

Understand the principles, policies and practices of the organisation they work for in terms of customer and client care, employee code of conduct, team working, risk, personal safety, health and safety, equality and diversity, safeguarding and business communications.

Knowlege 

Skills

COURSE DESIGN AND TRAINING DELIVERY

All Trainers are qualified subject specialists with strong experience within the sector. They will use

use a variety of training methods and resources that can include:

● Trainer led group training sessions / workshops face to face or online using video conferencing

● Individual training sessions face to face, telephone or video conferencing

● Resources – paper based, electronic and signposted external resources

● Online portfolio that can be accessed by learner and designated organisational contact

● Virtual learning environment

Individualised approach

● Access to a Trainer through the portfolio, phone, text, email, IM 

● Follow a personalised programme for Maths and English

FOR FUTHER INFORMATION CALL US ON 

01773 829 121