01773 829 121
HOUSING/PROPERTY MANAGEMENT
LEVEL 3 MODULES
Creating and sustaining successful tenancies in the private and social rented housing sectors.
The housing/property management occupation is customer facing and primarily responsible for the creation and sustainment of successful tenancies in the private and social rented housing sectors. This work must comply with contractual, statutory and legal regulations and approved Codes of Practice.
The work is varied and often includes addressing complex people related matters (for example supporting people to live independently) as well as property related responsibilities.
The role incorporates a degree of lone working with minimum supervision whilst predominantly working within the wider organisation/team, communities and external partners
The housing/property management occupation is customer facing and primarily responsible for the creation and sustainment of successful tenancies in the private and social rented housing sectors.
This work must comply with contractual, statutory and legal regulations and approved Codes of Practice.
The work is varied and often includes addressing complex people related matters (for example supporting people to live independently) as well as property related responsibilities.
The role incorporates a degree of lone working with minimum supervision whilst predominantly working within the wider organisation / team, communities and external partners
HOUSING/PROPERTY MANAGEMENT
(RESIDENTIAL LETTINGS)
Level 3 Standard
Customer Service
Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
Communication
Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
Collaborative working
Work collaboratively with colleagues and partners to achieve individual, team and business targets.
Respond to vulnerability
Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
Information collection and sharing
Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
Influencing and negotiating skills
Influence and negotiate with customers, partners and suppliers.
Self-management
Organise and plan their own work to ensure tasks are completed and deadlines met.
Problem solving
Use a problem solving and flexible approach in their day to day duties.gs.
Tools and equipment
Effective use of IT equipment and software, through administration and the appropriate use of work equipment
Decision making
Effective decision making in order to apply the businesses objectives and priorities.
Legislation and regulation
Understand the principles, practices and legislation relating to current landlord and tenant law for the letting, maintenance and termination of a variety of tenancy types, including but not limited to: shorthold, assured, secure, long leasehold and shared ownership.
Understand the principles, practices and legislation as it applies to governance, court proceedings, contracts, data protection, safeguarding and other relevant areas
Understand legislation and regulations as they apply to housing standard
Organisation background Information
Understand the principles, priorities and values of the organisation they work for, including an awareness of the business plan, the range of services available to clients and customers, , the roles and responsibilities of others and team targets and or Key Performance Indicators
Assets
Understand the social and physical context of estates /neighbourhoods and how to resolve defects, common problems, health and safety issues and repairs to dwellings.
Customers
Understand the diversity of the communities which the business serves.
Context
Understand the current and historical context of social/rented/affordable/private housing and the broader housing market.
Range of services
Have an appreciation of the range of applicable housing services for example repairs and maintenance, allocations, lettings, tenancy sustainment, financial and social inclusion, anti-social behaviour, care and supported housing, rents, service charges and portfolio accounts and community involvement.
Organisational policies
Understand the principles, policies and practices of the organisation they work for in terms of customer and client care, employee code of conduct, team working, risk, personal safety, health and safety, equality and diversity, safeguarding and business communications.
Knowlege
Skills
COURSE DESIGN AND TRAINING DELIVERY
All Trainers are qualified subject specialists with strong experience within the sector. They will use
use a variety of training methods and resources that can include:
● Trainer led group training sessions / workshops face to face or online using video conferencing
● Individual training sessions face to face, telephone or video conferencing
● Resources – paper based, electronic and signposted external resources
● Online portfolio that can be accessed by learner and designated organisational contact
● Virtual learning environment
● Individualised approach
● Access to a Trainer through the portfolio, phone, text, email, IM
● Follow a personalised programme for Maths and English
FOR FUTHER INFORMATION CALL US ON
01773 829 121